Contact Us

Help with an Existing Order

If you are attempting to contact us regarding an order that you have placed on OnBuy, please log in to your customer account to view your Previous Orders - here you can contact the seller directly.

View Your Previous Orders


If you still need OnBuy’s support and can’t find the answer in our FAQs, please complete the form below:

Seller Enquiry

If you are a registered OnBuy seller, please submit a ticket through your Seller Control Panel.

If you are thinking about becoming a seller, then please contact us to register your interest.

Report Counterfeit or Illegal Products and Intellectual Property Violations

We want to ensure that the products listed on OnBuy are not only of quality, but also legal. If you notice a product that is in violation of the law, please use the form below to let us know. To do this, you will need to submit the OnBuy Product Code (OPC) – this can be found at the top right of the product page.


Please Note: This form is only for reporting products that break the law or violate OnBuy's terms. Order enquiries should be done through your account, by logging in and viewing your previous orders, or through the Order Enquiry tab above.


Marketing & Promotion Enquiry

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