1. Which payment methods can I use on OnBuy?
2. Do you offer PayPal Buyer Protection?
A benefit of our partnership with PayPal means that in the unlikely event of a problem with your purchase (for example: your order is faulty, damaged or didn’t arrive) you can use PayPal Buyer Protection to resolve it.
The scheme can be used to resolve issues with eligible purchases regardless of whether you have a PayPal account or not.
3. I have an issue - how can I benefit from the PayPal Buyer Protection scheme?
If you made your purchase using your PayPal account or you registered an account with them during the checkout process, you can open a dispute through their Resolution Centre by clicking here. If you would like to use the scheme but don’t want to create an account, you can call PayPal here with the transaction ID from your PayPal payment receipt email.
You must open your dispute within 180 days of making the payment. If your issue can’t be resolved by the seller, you can escalate your dispute to a claim - you'll have 20 days after the dispute was raised to do this.
If you would like any assistance filing a dispute with PayPal, please contact us here - we'll be more than happy to advise.
4. Do you offer discount codes?
Where can I get an OnBuy discount code?
Discount codes are generally sent to our customers via email, however, from time to time, we may offer discount codes across our social media channels and external websites.
In many cases, your discount code will automatically be applied to your account, so you won’t need to enter it manually at checkout.
How do I redeem my discount code?
At the checkout stage, select ‘Got a discount code?’ on the right-hand side of the page. You will then be prompted to enter your discount code, or select it from the list of active codes available on your account. Click ‘Confirm’ and the discount will be applied to your basket total.
Can I use my discount code on all items?
No. Discount codes cannot be redeemed against products featured as OnBuy Deals.
When does my discount code expire?
Unless otherwise specified, discount codes will expire 90 days after issue. To check if your discount code is still valid, visit your Account, select ‘Discount Codes’ and ensure that the code is still listed under ‘Active Codes’.
How many discount codes can I use per order?
Unless otherwise specified, one discount code can be used per order.
Why doesn’t my discount code work?
If your code isn’t working, we’d advise you to double check the following:
See the Discount Codes Terms to check your code is valid for your purchase. Some codes are only redeemable:
a) on certain products or ranges
b) when you spend over a certain amount
Try entering your code one more time, checking the spelling carefully.