Frequently Asked Questions

How much does it cost to sell on OnBuy?

We have two different seller account types with different fees and benefits – see Account Types & Fees to compare our seller account types side-by-side.

OnBuy doesn't have a category for my products, can I create categories?

We are adding categories all the time based on what our sellers need. Once you have registered with OnBuy we can create categories for your products very quickly and work with you to ensure that they are perfect for your products.

Can other sellers list on my products?

OnBuy is a catalogue system that enables you to create a listing on products that are in our catalogue. Likewise, other sellers can add on to products in the catalogue.

On rare occasions, products are sold by the manufacturer and are unique to them, and in this case, we can restrict other sellers listing on these products.

Likewise, craft, handmade and antique products are deemed as unique and multiple sellers are not supported on these product categories.

Can sellers add new products to OnBuy if they don't already exist?

If a product doesn't already exist in the OnBuy catalogue, you can create these products and create your listings for them. This can easily be done through your Seller Control Panel.

Sellers can request the help of OnBuy's Seller Team to create products by CSV feed for a one-off import, which we can provide the format/template for, or create them through the OnBuy API.

How often does OnBuy pay sellers?

OnBuy works with PayPal, a trusted global payment gateway. When a buyer places an order and makes a payment, those funds will be available to the seller through PayPal as soon as the item is dispatched (subject to their security checks).

OnBuy does not hold any money on behalf of the buyer or the seller – each transaction is made through PayPal, protected by data encryption and monitored for suspicious activity. You can learn more about PayPal and PayPal's fees on our Account Types & Fees page.

Is there a listing limit when selling with OnBuy?

OnBuy does not impose any fixed listing limits.

Where can I get the OnBuy API documentation?

The OnBuy API documentation can be accessed here: https://docs.api.onbuy.com

Are there any product types that OnBuy does not allow to be sold?

OnBuy supports almost all products, but there are exceptions such as:

  • Illegal products
  • Counterfeit, unauthorised or unlicensed merchandise
  • Non-CE marked toys
  • Products which infringes the IPR of a third party

Please see the "Prohibited Items" section of the OnBuy Seller Terms for more information.

Do all OnBuy products require a barcode (EAN, UPC or ISBN)?

Most products on OnBuy require a unique identifier, being a recognised barcode. However, there are exceptions and we have several categories that do not require a barcode, such as: Crafts, Handmade Products, Antiques, Art and there are more. We highly recommend contacting OnBuy to ensure that your products can be listed in our system.

Does OnBuy support Google Shopping Feeds for creating new products or listings?

Yes, we do if they are fully populated. Our Seller Team can check your feed and let you know. Contact the OnBuy seller team by submitting a ticket in your seller panel and we can help you.

Is there a minimum contract term with OnBuy?

All the OnBuy seller account packages are a simple 30-day rolling agreement. There is no long-term contract.

Does OnBuy add a margin onto the listings that I create?

OnBuy does not add a margin to the products that you sell. You dictate the selling price on OnBuy.

What additional fees does OnBuy charge?

There are only two paid services on OnBuy for sellers:

  1. Seller account monthly subscription - see Account Types & Fees
  2. Selling fees when products are sold on OnBuy - see Account Types & Fees

Does OnBuy charge the buyer for anything?

OnBuy never charges the buyer for anything.

How do buyers receive invoices?

If requested, sellers need to provide customers with invoices. OnBuy does not provide invoices for buyers.

Who do buyers contact if they have any problems with their order?

Buyers can contact you directly from their OnBuy account regarding a specific order. Buyers can also contact you via the product page or your seller storefront when looking to ask questions about a product or delivery.

In the event a customer has a problem they feel is not being dealt with appropriately, they can open a dispute with PayPal through their Resolution Centre. In some cases, they could benefit from the PayPal Buyer Protection scheme.

What does OnBuy offer to help boost my sales?

We offer Standard Sellers an exclusive, first-of-its-kind Sales Guarantee: if you make less than £500 a month in sales, we'll waive the following month's subscription fee! You can then contact our Seller Support Team to discuss your listings and anything else we can do to help you boost your sales.

And for Partner Sellers? On top of all the other Partner account package benefits, our Partner Sellers can take advantage of additional promotion: their products will be placed prominently across OnBuy and pushed through to external marketing channels for extra exposure.

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