Aqua Spa Supplies
Aqua Spa Supplies Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|United Kingdom (Priority)||1-2 Days||Free|
If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us unopened and in their original packaging within 7 days of receipt. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.
Please note that special order items (items we ordered in specifically for you) can only be returned if they are faulty.
You MUST request authorisation to return before sending any product back to us. In circumstances where goods are returned without prior authorisation we may refuse to accept delivery. Log-in to your account and go to the order history in your account. Select the order and follow the instructions on screen. We receive notification of your request and will update the request as soon as possible. WAIT until the return is authorised, then use the returns note that will become available in the order history as soon as we have authorised it. Send the goods back unopened and in their original packaging.
We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
If you are returning an incorrectly purchased item(s), that we correctly shipped, we will not refund the order shipping charge.
Please note that if you have not purchased your products via this website you will need to arrange your return or exchange directly with the place where you bought them.