Beliani (UK) GmbH

Address: Lindenstrasse 16, Baar, 6341, Switzerland
VAT Number: 975042511
Company Number: CHE-115.421.807

Beliani (UK) GmbH Details

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Country Estimated Delivery Delivery Cost
United Kingdom (Standard) 3-5 Days Free
Returns And Terms

365 days for product return
Your satisfaction is most important for us. If you do not like your product or it doesn’t fit, you can return it within 365 days. Products that were assembled cannot be returned at any case. We shall accept hygiene articles (bed linen, pillows and blankets, towelling etc.) in their unopened original packaging only. The purchase price shall be refunded if the goods are returned in their original packaging and unopened. The client has to pay in any case for the return transportation cost. It looks as following:
Who covers delivery costs in the event of additional transportation costs?
- Customer
Who covers the costs of the delivery of the returned product?
- Customer
How should the product be returned?
- Packed in boxes, not used and ready for transport, prepared at the curb side.
What to do when you do not have the original packaging?
- The customer needs to organize an alternative packaging and protect it appropriately.
Large dimension deliveries?
- Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.
Parcel deliveries (small products)?
- Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.
When will the customer be refunded?
- If the return period is 14 days, the customer will receive a refund within the period of 14 days from receiving the return to our warehouse according to the selected payment method.
- If the return period is 15-365, the customer will receive a refund within the period of 7 days from receiving the return to our warehouse in a form of gift voucher.
We do not refund additionally paid services (e.g. assembly, express delivery etc.), payment costs.
Foreign deliveries?
- In the case of foreign deliveries and returns, additional costs shall be provided.
Excluded from returns?
- We shall accept hygiene articles (bed linen, pillows and blankets, towelling, mattresses, mattresses covers etc.) in their unopened original packaging only.
Complaints and Warranty
Any complaints shall be made within 7 days after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported immediately after their discovery. As a rule, the warranty period for our products is indicated in the purchase agreement, which you shall receive in advance or together with the delivery. In the absence of such indication, a warranty period of 24 months shall apply. The guarantee commences on the day of purchase.
To claim the warranty the buyer is obligated to show the sales document.
You may return goods within 365 days. Goods that were assembled cannot be returned
Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. The minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of the minor damages any claims against the seller are unfounded. The warranty shall not apply if the goods have been processed or altered despite recognizable defects.Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial applications.
Defects shall be rectified by Beliani GmbH free of charge unless Beliani GmbH prefers to provide faultless goods by way of replacement. Any further claims shall be excluded. For defects that are not covered by the warranty of the seller, the buyer will receive a suitable offer. Under warranty, the customer has to return at his expense the goods within 14 days after discovery of the defect to the warehouse address the seller is specifying. In case of replacement, the customer pays for shipping expenses.
All the services (payment fees, express delivery, installation, etc.) are excluded from the refund. In case of technical products or built-in appliances, the customer has to identify the faulty part himself or ask a qualified technician to do so, and send the item to us.

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