Returns and Terms for BrightMoonHandmade
Our products are shipped via Royal Mail throughout the United Kingdom within two days of your order being placed and paid for. Items are sent either by Large Letter or Small Parcel depending on the order size.
We use PayPal to process your payment. You can pay using all major debit and credit cards through PayPal. On checkout, you will be redirected to PayPal where you can securely make your payment. You should refer to the Terms on the PayPal website for details of how the use your data. We have no access to your credit debit card details.
If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us within 30 days of purchase. Please contact us within 14 days of purchase if you wish to return an item.
All items should be returned in their original packaging with all labels, tags and product inserts intact.
Our products are hand-crafted from natural materials such as wood, shell, silk, cotton. Therefore, each item you buy from us is truly unique. The product you receive will differ slightly in colour, grain and pattern from our product photographs.
Our wooden jewellery is made from a variety of sustainable tropical woods including coconut, bamboo, suar, sono, teak, mango, tamarind and other woods.
Some of our wooden jewellery pieces are made from recycled wood. In particular, our Siam Rosewood pieces are made from discarded or rescued furniture.
Other wooden jewellery pieces are made from driftwood.
Our shell jewellery is made from freshwater or sea shells that have been discarded by the food industry.
Returns Address: 24 Millard Close, Basingstoke, RG21 5TT, United Kingdom, GB