Candor Services Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|United Kingdom (Priority)||1-2 Days||£1.99|
|Australia and New Zealand||10-15 Days||£9.99|
|Hong Kong and Japan||10-15 Days||£9.99|
|Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Republic Of, Poland, Romania, Russian Federation, Slovakia and Ukraine||6-8 Days||Free|
|Canada, Mexico and United States||6-10 Days||£9.99|
|Denmark, Estonia, Faroe Islands, Finland, Iceland, Ireland, Latvia, Lithuania, Norway and Sweden||4-6 Days||Free|
|Albania, Andorra, Bosnia And Herzegowina, Croatia, Gibraltar, Greece, Italy, Macedonia, Montenegro, Portugal, Slovenia and Spain||6-8 Days||Free|
|Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands and Switzerland||6-8 Days||Free|
We aim to dispatch all orders within 2 working days but please allow up to 7 working days although usually your order will be dispatched on the same day if received before 2pm. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period. We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this possible delay prior to dispatch.
Delivery costs are charged to the buyer.
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused in original packaging or a restocking fee of 15% will apply.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods (within 14 days) will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.