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Cashback on everything Featured reviews from CellBuy See all reviews
By G. Whelan
5/5a few days late over all a good service
By S. Uddin
5/5Seller was prompt and it arrived before the due date
By P. Bromley
5/5A little dubious at first using on buy as I'd not heard of them before but had n... Read more
By A. Hunter
5/5Excellent seller with fantastic communication and very prompt delivery, totally ... Read more
By F. Ladiane
5/5The seller was amazing at communicating and gave me good costumer service
By N. Khalil
5/5Awesome buy, arrived on time, what a great phone to have, thanks a millio.
By M. Jawed
5/5Nice! Contact on time
By H. Rungani
5/5Good
About
We specialise in all the latest brand name consumer electronics from mobile phones to cameras, headphones and smart watches. All of our stock is brand new (unless otherwise stated). We have been in this industry for 8 years and in this time we have gained a lot of experience. This means that we pride ourselves on customer satisfaction and will always strive to deliver all orders on time. We always aim to improve and we understand the importance of feedback to always better our customers' experience. Communication is very important to us so if you ever have any questions please don't hesitate to get in touch and we will do our best to help.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Mazetek Limited
Address
Room 07, 12/F, Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Kowloon, NA, Hong Kong, HK
Company Number
2400756
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund