Clauven

Address: 1 Shelbourne House, New Orleans Walk, London, London, N19 3UQ, United Kingdom
VAT Number: GB197558642
Company Number: 09276762

Clauven Details

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Country Estimated Delivery Delivery Cost
United Kingdom (Standard) 3-5 Days Free
United Kingdom (Priority) 1-2 Days £15.00
Australia 10-15 Days Free
New Zealand 10-15 Days Free
Canada 6-10 Days Free
United States 6-10 Days Free
Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Republic Of, Poland, Romania, Russian Federation, Slovakia and Ukraine 6-8 Days Free
Denmark, Estonia, Faroe Islands, Finland, Iceland, Ireland, Latvia, Lithuania, Norway and Sweden 4-6 Days Free
Albania, Andorra, Bosnia And Herzegowina, Croatia, Gibraltar, Greece, Italy, Macedonia, Montenegro, Portugal, Slovenia and Spain 6-8 Days Free
Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands and Switzerland 6-8 Days Free
Returns And Terms

INTERNATIONAL ORDERS



For international orders. We offer free express shipping on all orders.

Our partner’s boutique designer’s delivery worldwide. We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use Deutsche Post and Aramex, USPS, DHL Express and Air Mail as standard shipping partners.

We strive to ensure that your products are dispatched within 2-3 business days after receipt of your payment.

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department.


SHIPPING ADDRESS



We suggest you to choose your work address rather than your home address as the delivery address, as most couriers only deliver between 9am-6pm, and may require a signature on receipt. You can review our delivery options in more detail in the checkout, so you choose the one that best suits what you need.


SHIPPING LEAD TIME



From the time of receiving your order we aim to have it processed, dispatched and in your hands as quickly as possible. Orders are usually processed and dispatched within 2 working days unless stated otherwise on the product page. During busy times such as after a weekend or Public holiday - especially the two weeks prior to the Christmas holidays, processing times may increase on the lead up to Public Holidays, Please take into account our offices will be closed for holidays such as Christmas.



Orders are processed Monday through Friday, excluding holidays
Orders received on the weekend or holidays will be processed the next business day
You will receive a confirmation email, along with a tracking number once your order is shipped


TRACKING ORDER NUMBER



Notice that it can take up to 24 hours before your local Postal Service can track the standard shipment. For some countries the parcel will not be trackable in the local Postal Service's website. To get an idea of the shipping lead time, please check the shipping confirmation email, which indicates the shipping lead time of the option you chose. This shipping confirmation will indicate the estimated lead time to arrive at your door. However, please note that we are dependent on the Postal companies, so we cannot guarantee any delivery dates and / or shipping lead times. If shipping lead times are longer, we do not give any discount or reimbursemen.


CUSTOMS & IMPORT



The recipient must bear any additional charges for customs clearance: we have no control over such charges and cannot predict what they may be

Customs or import duties can occur and are charged once the parcel reaches it's destination country (outside the EU). These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


RETURNS & EXCHANGES



All purchases must be returned in their original condition (unworn with original tags attached) within 14 days from receipt of order to request a full refund or exchange to send to you a new item and we promise to make the process as easy as possible. We will provide you a RMA instruction email, which clearly explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging). Any associated shipping costs or fees are non-refundable. Please contact our customer support email us at info at clauven



Before your parcel leaves our partners boutiques, it is fully checked and controlled by o packing team. If you receive an item which is damaged, please contact Clauven Customer Suppot immediately.


REFUNDS



If you ordered by credit card, we'll credit your account through our payment system company Stripe within 24 hours. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you order by Paypal we’ll credit to your PayPal account within 24 hours


REPLACEMENT



Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact Clauven Customer Support team within 14 days after receipt. You can do this via our website, or by sending an email to info (at) clauven.com. We will solve the issue for you.

Notice that irregularities may occur due to the nature of the handwork of our products. This makes each and every sleeve unique.

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