Returns and Terms for CrazyPriceBeds
We hope you will be happy with your order, however, sometimes problems do arise. In the unlikely case that you wish to request a refund or there is something wrong with your order, here's everything you need to know on what to do next. Returns: You have 30 days to return any unwanted orders. For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'parcel monkey' or 'parcel to go' to compare costs for multiple courier companies and to book your collection. Unwanted items must be packaged in the original packaging, unused, and a saleable condition. In the very rare case your chosen courier damages the order upon returning it to us, you must claim with your chosen courier. We recommend you take photos of the item before it being taken by the courier as proof. Items not received back in good condition may not be refunded in full. Refunds are made within 14 days of the item being returned to us, which complies with the distance selling regulations. We must be given proof of postage. Refunds are made back to the account you paid with. This usually takes 3-5 working days to go back into your bank account. Faulty items: You have 30 calendar days to report faulty items for a refund. In the event your order arrives damaged, please take photos and/or video of the fault, and email us at [email protected] and our customer services team will help resolve your issue as soon as possible. In the event an item is faulty, please contact us, and we will arrange a replacement or refund. In some cases, we will advise that you dispose of the faulty item. We have quality check processes in place to ensure we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine. In the rare case your order is damaged, please take photos and email us at [email protected] so we can initiate an investigation with the courier and send out replacement parts as soon as possible.
Returns Address: Beecham Business Park, Northgate, Aldridge, Walsall, WS9 8TZ, United Kingdom, GB