Returns and Terms for De Couer New York
We accept returns on jewelry within our Standard 30-days Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition for return or refund. We thoroughly inspect all jewelry items before a refund is issued to you. If your item was damaged during shipping or you suspect possible tampering, please escalate via email immediately. Do not discard the box and/or packaging that your jewelry was shipped in. The carrier will inspect the box and/or packaging to maintain relevant records. Please follow the instructions on how to return an item: • Jewelry with a value of $100 or more should be sent separately, with only one item per package. • Use a traceable shipping method. We will require and request a tracking number for each item shipped under returns. • Insure items valued at $500 or more for their full value. • UPS, FedEx, and USPS each have different tracking and insurance policies. For more details, please check with your preferred carrier. • For security purposes, do not write anything on the outside of the package.
Returns Address: 535 5TH AVE , FL 18 floor, 535 18 floor, NEW YORK, New York, 10017, United States, US