Diamonds and Gems

Legal Name: Diamonds and Gems

Address: 4 Little Dean, Liskeard, Cornwall, PL144JL, United Kingdom, GB

Returns:
Returns Policy Our 30-day return policy gives you plenty of time to consider your purchase. That’s why you can be sure you made the right decision. If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It’s that simple. Our Return Process Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Engraved jewelry items (not including wedding rings) may not be returned. All returns must be shipped via Traceable Mail (Or International Registered Post) and packages that are improperly packaged or uninsured will be refused receipt. How To Prepare A Return Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the £150 replacement cost. For security reasons, do not write Diamonds and Gems anywhere on the outside of the box. You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us. Diamonds and Gems will not be responsible for loss or damage of return shipments. Shipping We’re proud to offer Royal Mail Special delivery on orders over £50 and Royal Mail First class Sign-for shipping on every order within the United Kingdom. Shipping for International orders cost £9.99 via International Tracked Signed. Our Shipping Methods Once payment has cleared our account, we will be shipping your beautiful Gemstone to you within 2 business days. After your item has been packaged, it will be shipped and delivered via one of the following carriers and methods. FREE Royal Mail Special delivery on orders over £50 and Royal mail First class Sign-for for order under £50. International orders £9.99 send via International Tracked and Signed, International Tracked or International Signed-for or similar courier service. Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within three weeks of giving your package to the return courier, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us on [email protected] We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Address: 4 Little Dean, Liskeard, Cornwall, PL144JL, United Kingdom, GB