Returns and Terms for edit uk
Returns Policy Goods received should be checked for damage, defects and shortages as soon as received and any problems notified to us via email, [email protected], within 7 days. Should goods be damaged, defective or incomplete on delivery we will send the missing items, replace them or issue a full refund subject to: Our acceptance that goods were damaged on delivery, are defective or were not delivered. Confirmation of any damage or defect being provided. Please send photographic confirmation. The packaging the items were delivered in and invoice supplied with the order being retained when claiming for missing items. You not having attempted to repair or correct any damage or defect. By doing so, you will be deemed to have accepted the goods in the condition they were received and give up any right to reject or return them. We will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly. We will cover the cost of returning items we agree were delivered damaged or are defective by sending a pre-paid returns label by email once we have received your request. Should an item be defective but has also suffered damage believed to have happened after delivery, it will only be eligible for replacement or a full refund if the defect means the product is non operational / not fit for purpose. Defects such as cosmetic blemishes do not count, but will be eligible for a part refund. Cancellation You have the right to cancel your order as long as you notify us in writing within 15 days of receipt. You then have a further 15 days to return your entire order (as per our returns policy) and provided the returned items meet our Returns and Damaged or Defective Goods terms, we will provide a full refund, including the cost of any delivery charges. Please note that enhancements such as gift wrapping and cards are not eligible for refund.
Returns Address: 188 Petts Wood Road, Petts Wood, Bromley, BR5 1LG, United Kingdom, GB