Returns and Terms for GhostBikes.com
30 Day Returns & Exchange For New Purchases In additional to your statutory rights, we provide our customers an extended period of 30 Days from the date of purchase to return their item for a full refund or an exchange. During this time you have a duty of care towards the product. We would appreciate if all labels & tags are kept intact and original packaging is returned in an unused condition. Returning A Faulty Product If you have a faulty item to return, we recommend you contact our customer service team first and email images of the fault before you send the item back. In our experience we have found we can resolve a lot of issues without the need to have the item back first - this means less less costs to both us and our customer and in most cases a much faster resolution. We aim to turnaround any warranty / guarantee claims very quickly however, In some cases some of our manufacturers like to see the item which may cause some delay. If this is the case we will keep you informed. Free Gift Returns If your original purchase includes a free gift or gift voucher, you must return the free items back when you are returning the original item. If a free voucher was supplied and already redeemed this will be deducted from your refund. Use a tracked / signed for service to return your item We recommend that you use a tracked for or signed for service when returning your goods back to us, or take advantage of our collect+ service (free if you qualify or just £3.99) as this provides you with a proof of return. We can not be held accountable for goods that have been lost in transit. Devalue Charge of Helmets & Goods When Reasonable Care Not Taken Whilst the majority of our customers return their goods back to us in a brand new, unused condition with all tags & original packaging intact, In recent times we have noticed an increase of customers returning used / damaged items back to us within our generous 30 day returns & exchange policy. It is with regret we will now enforce a devalue charge depending on the condition of the item that has been returned back to us. Please remember whilst the item is in your possession you have a duty of care towards it. It is extremely important that if a helmet is purchased that the visor stickers and tags are not removed, if there is any damage to the helmet you will only be part refunded. The devalue price will depend on the helmet or goods purchased and the damage/condition it is returned in.
Returns Address: GhostBikes , Unit 1A, Fishwick Park , Mercer Street, Preston , Lancashire, PR1 4LQ, United Kingdom, GB