Returns and Terms for GM8
Returns Policy At GM8 Group Ltd we strive to only send you top quality products and will do our best to inspect everything carefully before it leaves us, to make sure it's in excellent condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please see the information below: CONTACT CUSTOMER SERVICES Please either phone 01462 429777 between 9:00am and 5:30pm Monday to Friday, or send an email to [email protected] You can also write to us to the following address: GM8 Group Ltd 54 Wilbury Way, Hitchin, Hertfordshire SG4 0TP Please include your post code, name and order number in all correspondence. Incorrect Goods If you have received something you hadn't ordered then please contact us within 5 days, informing us of the problem and we will advise what to do. Damaged of Defective Goods Our couriers are generally very good but occasionally accidents do happen in transit and it is not realised until arrival. If you are in at the time of delivery, please check your goods before signing for them. If an item is damaged, please reject the delivery and give us a call on 01462 429777 so we can organise a replacement. If a damaged item has been left whilst you were out, or a fault wasn’t noticed at the time of delivery, please notify us within 5 working days and we will advise what to do. Cancelling Orders Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of your order. To cancel an order, please contact us using the details above informing us of the order you are cancelling If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item to us. Only once the product has been returned to us in ‘as new’ condition with all the packaging intact will we refund the money owed. The original cost of delivery will not be refunded. Return or Exchange If for any reason you are not delighted with your purchase, you can return it unused and in its original packaging within 21 days for a full refund or replacement providing that the product is in a resellable condition. (The original cost of delivery will not be refunded.) Your statutory rights will not be affected. If you need to return an item please be aware that until we receive the good(s) you are returning, they are your responsibility. For the protection and peace of mind, we recommend you use a recorded delivery service to return items. Goods must be returned at your cost (unless faulty or the incorrect goods were received). If the item has been damaged, used or is not returned in its original package, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Returns Address: 54 Wilbury Way, Hitchin, SG4 0TP, United Kingdom, GB