Retailer Shop

Groundlevel

(295)

Groundlevel was born out of a desire to become the UK’s number one online retailer for homewares and home textiles. Our ethos is very simple; we offer the latest trends in a great range of home & garden products combining not only value ranges but also pure luxury all at the most competitive prices available anywhere on the web. Our exciting ranges cover the whole home from Bedroom, Living room, Bathroom, Kitchen and Garden. We are constantly adding new products to our ranges every single week so there’s always something new to see at Groundlevel

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK3 - 5 daysFree
Northern Ireland3 - 5 daysFree
Outer Hebrides3 - 5 daysFree
Isle of Man3 - 5 daysFree
Scottish Highlands and Isle of Skye3 - 5 daysFree
Orkney Islands3 - 5 daysFree
Shetland Islands3 - 5 daysFree
Firth of Clyde Islands3 - 5 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 daysFree
Isles of Scilly3 - 5 daysFree
Isle of Wight14 - 30 days£19.99 + £19.99 per item
Channel Islands: Jersey14 - 30 days£19.99 + £19.99 per item
Channel Islands: Guernsey14 - 30 days£19.99 + £19.99 per item

Returns & terms

Legal Name: home online stores ltd

Address: Unit B1 The Rise, Moat Way Industrial Estate, Barwell, Leicestershire, LE9 8EY, United Kingdom, GB

Company Number: 08221276

Returns:
Return Policy Returns and Refunds Policy If you would like to return or refund your order please contact us for authorisation before sending any items back, without this we are not able to process any requests If you are not entirely happy with your purchase you can return your item/s within 30 days of delivery, for a full refund to the original payment. Please note we do not refund postage of non-faulty goods, this includes the return or original. Item/s will need to be sent back in their original packaging, we do not accept liability for any goods that do not reach our warehouse. It is therefore advised that any goods you return are done so via a tracked delivery service and that you retain the proof of postage. If when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund. You have a duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse. We reserve the right to inspect all goods that are returned to us, if goods are returned damaged or not in their original packaging we reserve the right to refuse a refund or exchange. Once we have received the product(s) and inspected the goods, a refund will be credited to the payment card account within 2 weeks. Please note that we are not liable for the time it takes for your bank to credit your account and cannot take responsibility for any bank charges that you may incur during the process. We aim to respond to all enquires within 72 working hours, emails are dealt with in the order in which they are received. Please note if you repeatedly email within this time frame your enquiry will be time stamped with your most recent email time and this email then becomes the most current which means it will be the email that will be responded to within 72 hours . To ensure a response within this time frame please wait the initial 72 working hours from sending your last email before sending a chase email. Thank you Please note email working hours are monday - friday 9 am - 6pm . Phone lines are open 9am to 4pm weekdays, we are not open on weekends or bank holidays. Telephone: t : 01455 613899 Returns enquiries :[email protected] Home Stores Group Unit B1 & B3 The Rise, Moat Way Ind Est, Barwell Leicestershire LE9 8EY

Returns Address: Unit B1 The Rise, Moat Way Industrial Estate, Barwell, Leicestershire, LE9 8EY, United Kingdom, GB

Groundlevel reviews

See all
8.3/10
5 Star
206
4 Star
30
3 Star
6
2 Star
4
1 Star
49

By g. sharp

5/5

Perfect a1

By P. Jowett

5/5

Excellent all round

By A. Higgins

5/5

Item worked, seller shipped quickly. Great experience.

By K. Conley

5/5

No issues delivered promptly and the product is exactly as it says on the tin

By T. Pearce

4/5

I bought, it came, simples..

By S. Ward

5/5

Dispatched and arrived as described.

By L. Davis

5/5

The service was great! Thank you!

By e. whitehill

5/5

very good customer service, arrived so quickly and packed well

By Y. Draper

5/5

Very pleased with the seller's service. Item was well packed and delivered sooner than expected

Groundlevel reviews

8.3/10
5 Star
206
4 Star
30
3 Star
6
2 Star
4
1 Star
49
295 reviews
By g. sharp on 07/12/2022
5/5
00
Delivered on time
Items as described
Perfect a1
Was this review useful?
By P. Jowett on 06/12/2022
5/5
00
Delivered on time
Items as described
Excellent all round
Was this review useful?
By A. Higgins on 06/12/2022
5/5
00
Delivered on time
Items as described
Item worked, seller shipped quickly. Great experience.
Was this review useful?
By K. Conley on 05/12/2022
5/5
00
Delivered on time
Items as described
No issues delivered promptly and the product is exactly as it says on the tin
Was this review useful?
By T. Pearce on 04/12/2022
4/5
00
Delivered on time
Items as described
I bought, it came, simples..
Was this review useful?
By S. Ward on 03/12/2022
5/5
00
Delivered on time
Items as described
Dispatched and arrived as described.
Was this review useful?
By L. Davis on 03/12/2022
5/5
00
Delivered on time
Items as described
The service was great! Thank you!
Was this review useful?
By e. whitehill on 02/12/2022
5/5
00
Delivered on time
Items as described
very good customer service, arrived so quickly and packed well
Was this review useful?
By Y. Draper on 01/12/2022
5/5
00
Delivered on time
Items as described
Very pleased with the seller's service. Item was well packed and delivered sooner than expected
Was this review useful?
By T. MASLIN on 01/12/2022
5/5
00
Delivered on time
Items as described
great item, quick delivery.
Was this review useful?
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