|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
Jellybops are confident that you’ll be very happy with the products that you bought from our online store. If you would like to return your purchase to us, please make sure it’s in its original condition within 30 days of the date you received the products, with any packaging, wrapping, tags and labels intact and attached.
We will issue a full refund for the price you paid for the item including the original standard cost for shipping. Please note that we reserve the right to send back items to you that have been returned to us after 30 days.
To return an item:
Please make sure all tags and packaging of the original product is all included in the package and in original condition.
If you could also include a note clearly stating your name, address, and order number. If you could also email or message the reason for your return.
Please send items to:
Unit 304 Vale Enterprise Centre
Vale of Glamorgan
This returns policy does not affect your statutory rights.
Customers in the European Union also have the right to withdraw from the purchase of an item within fourteen working days of the day after the date the item is delivered. This applies to all of the products on www.jellybops.co.uk We cannot accept cancellations of contracts for the purchase of underwear including boys’ and girls’ briefs, boxer shorts, and socks where the item has been unsealed and therefore assumed to be worn.
We cannot accept returns if they are delivered by hand. We would suggest obtaining the free proof of posting certificate from the Post Office when shipping back to us. We cannot be responsible to refund any monies for any returns that fail to reach us. Please also note that you will be liable for the return costs of any returns unless it is faulty or sent to you in our error.
You should be aware that once we begin the delivery process you will not be able to cancel any contract. As soon as we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge within 7 days.
For more information on your right to withdraw from your purchase within the fourteen working day cooling-off period, visit the Department of Trade and Industry's website. For more information on your statutory rights, also visit the department of trade and industry's consumer website.