|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|United Kingdom (Priority)||1-2 Days||£4.95|
|Australia and New Zealand||10-15 Days||£12.95|
|Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Republic Of, Poland, Romania, Russian Federation, Slovakia and Ukraine||6-8 Days||£9.95|
|Canada, Mexico and United States||6-10 Days||£12.95|
|Denmark, Estonia, Faroe Islands, Finland, Iceland, Ireland, Latvia, Lithuania, Norway and Sweden||4-6 Days||£9.95|
|Albania, Andorra, Bosnia And Herzegowina, Croatia, Gibraltar, Greece, Italy, Macedonia, Montenegro, Portugal, Slovenia and Spain||6-8 Days||£9.95|
|Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands and Switzerland||6-8 Days||£9.95|
We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee, apart from our "Bespoke Made" service for rugs, whereby separate terms and conditions apply. Please refer to our Bespoke Made section of the website for more information. All items whether returned for an exchange or refund MUST be returned in a re-sellable condition with all their tags and original packaging/box (this packaging MUST not be defaced in anyway, any defaced packaging will incur a £5 admin charge). All exchanges and refunds will take a minimum of 10 working days to action after receipt. If the exchange is not in stock a refund will be given to include standard 2nd class delivery cost.We will not take responsibility for any returned items lost or damaged in the post, we therefore recommend that all goods are insured in transit. To understand obligations as a merchant in the UK consult "The consumer protection (Distance selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Yours statutory rights are not affected.
If you wish to exchange an item for a different size, colour or style of item, you can use our FREE RETURNS LABEL. Please email us at firstname.lastname@example.org with your order number and request a FREE RETURNS LABEL. For larger orders, we will arrange a courier pick up. We will then email you a FREE RETURNS LABEL which you will need to print off and secure to the parcel. Please include your order details and request within the return package. Take your parcel to any UK post office and obtain a certificate of posting. Please ensure that the item is returned in their original packaging/box with all label and swing tags attached. This packaging MUST NOT be defaced in anyway, any defaced packaging will incur a £5 admin charge.