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mysup

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WORLD LINES TRADE LIMITED. Years of testing, innovating and improving have resulted in quality SUP available on the market. Our paddle board is built for shoreline exploration, surfing and coastal cruises and it is best for beginners, trainers and experts. Quality and service are our top priority. We still keep doing everything we can to ensure the quality of our SUP.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK3 - 5 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 daysFree
Channel Islands: Guernsey3 - 5 daysFree
Channel Islands: Jersey3 - 5 daysFree
Firth of Clyde Islands3 - 5 daysFree
Isle of Man3 - 5 daysFree
Isle of Wight3 - 5 daysFree
Isles of Scilly3 - 5 daysFree
Northern Ireland3 - 5 daysFree
Orkney Islands3 - 5 daysFree
Outer Hebrides3 - 5 daysFree
Scottish Highlands and Isle of Skye3 - 5 daysFree
Shetland Islands3 - 5 daysFree

Returns & terms

Legal Name: WORLD LINES TRADE LIMITED

Address: 63-66 Hatton Garden, London, EC1N 8LE, United Kingdom, GB

Company Number: 12618284

Returns:
Exchanges For the best service and selection, please CONTACT US BY Email. Our email is [email protected] Refunds Please note that customers need to bear the return fee. If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges. International Refunds International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns. Refund Policy Please note that customers need to bear the return fee. We'll gladly accept for return or exchange within 30 days of purchase any merchandise purchased from mysup.co.uk that has not been used or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds. Full refunds are not available under the following circumstances: 1. Delays caused by the buyer providing incorrect or incomplete delivery information; 2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war; 3. Any un-insured order that is lost or stolen; 4. Delays in delivery caused by any other beyond Mysup's of control, such as public holidays and Customs issues.

Returns Address: 63-66 Hatton Garden, London, EC1N 8LE, United Kingdom, GB

mysup reviews

See all
8.4/10
5 Star
19
4 Star
6
3 Star
1
2 Star
1
1 Star
3

By E. Harris

5/5

Really good communication really friendly. Quick delivery! Great quality for price! Only thing is it needs more balls and I can’t get any in the same colour... Read more

By M. McMinn

1/5

Wrong order sent. A Smaller one than I paid for. I am awaiting seller response and the correct board to be sent and this wrong board (*that I do not want or bou... Read more

By S. Mcdermott

5/5

Pleasure doing business

By J. Fletcher

5/5

I never needed to get in touch with them, but ordering on a Saturday afternoon and having my product delivered that following Tuesday is excellent service

By W. Lewis

4/5

Sent the SUP before I even had a notice of dispatch. Item was as described. Too much plastic used to wrap everything. Completely unnecessary.

By J. Newton

5/5

Excellent service, good updates on delivery etc.

By G. Osborne

1/5

DO NOT BUY FROM THIS SELLER. There are plenty other options that are much better. Order never arrived. Seller tried to then shift us a sup board of inferior qua... Read more

By N. Darley

5/5

Very good discription of the product and nice fast delivery.

By P. Forster

4/5

Good

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mysup reviews

8.4/10
5 Star
19
4 Star
6
3 Star
1
2 Star
1
1 Star
3
30 reviews
By E. Harris on 24/10/2021
5/5
00
Delivered on time
Items as described
Really good communication really friendly. Quick delivery! Great quality for price!
Only thing is it needs more balls and I can’t get any in the same colour will keep hunting but really beautiful really happy!
Was this review useful?
By M. McMinn on 11/09/2021
1/5
00
Delivered on time
Items as described
Wrong order sent. A Smaller one than I paid for. I am awaiting seller response and the correct board to be sent and this wrong board (*that I do not want or bought*) to be picked up. If not, I will be taking this up with PayPal and opening a dispute - and highlighting poor business selling - and will ensure I get a full refund.

Feedback *may be amended once the correct paddleboard - that I Paid for - is delivered, and depending on professionalism of response*. I am hopeful that following their own seller statement that:

“WORLD LINES TRADE LIMITED. Years of testing, innovating and improving have resulted in quality SUP available on the market. Our paddle board is built for shoreline exploration, surfing and coastal cruises and it is best for beginners, trainers and experts. Quality and service are our top priority. We still keep doing everything we can to ensure the quality of our SUP.”

will ensure this issue is sorted pleasantly, professionally, and quickly.

Pity because I have not had a bad issue with On Buy before now. I ordered another paddleboard the week before this one, from a different company, and that one was delivered on time and was the exact board I ordered. So there is no excuse for ‘Mysup’ to send the wrong item - as on online store that is literally their only job. I look forward to this situation being resolved so I do not have to escalate it via PayPal.
Was this review useful?
By S. Mcdermott on 14/08/2021
5/5
00
Delivered on time
Items as described
Pleasure doing business
Was this review useful?
By J. Fletcher on 04/08/2021
5/5
00
Delivered on time
Items as described
I never needed to get in touch with them, but ordering on a Saturday afternoon and having my product delivered that following Tuesday is excellent service
Was this review useful?
By W. Lewis on 13/07/2021
4/5
00
Delivered on time
Items as described
Sent the SUP before I even had a notice of dispatch. Item was as described. Too much plastic used to wrap everything. Completely unnecessary.
Was this review useful?
By J. Newton on 08/07/2021
5/5
00
Delivered on time
Items as described
Excellent service, good updates on delivery etc.
Was this review useful?
By G. Osborne on 20/06/2021
1/5
10
Delivered on time
Items as described
Good customer service
DO NOT BUY FROM THIS SELLER. There are plenty other options that are much better. Order never arrived. Seller tried to then shift us a sup board of inferior quality and worse spec. We refused and asked for our product. They said to wait 5 days for product to get on stock and promised to do 24 hour shipping. A week later no shipment or contact from company. On chasing we got another story of product not arriving in stock and they “working on it” yet nobody was communicating with us. We bought another board before this one which arrived in 2 days but of course it was from A DIFFERENT SELLER! Wish I bought from them instead and not this one. 1 month and still no board and no money. AVOID AT ALL COST
Was this review useful?
By N. Darley on 27/05/2021
5/5
00
Delivered on time
Items as described
Very good discription of the product and nice fast delivery.
Was this review useful?
By P. Forster on 22/05/2021
4/5
00
Delivered on time
Items as described
Good
Was this review useful?
By A. Haynes on 08/05/2021
5/5
00
Delivered on time
Items as described
Excellent and well packed
Was this review useful?
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