Returns and Terms for OnChoice
Returns If your product is defective, immediately let our staff know and we'll send you a replacement. We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error. Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly. Refunds We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money. Cancellations If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you. Shipping Costs It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it. The time it takes for your exchanged product to reach you will largely vary on your location.
Returns Address: 151 middlewich street, Crewe, Cw1 4dh, United Kingdom, GB