Retailer Shop

Online Kitchenware

(222)

Online Kitchenware is an internet business based in Malton, North Yorkshire. We operate from a warehouse, meaning all of our products are in stock on the premises ready for instant despatch as soon as orders are received. Our aim is provide an e-commerce solution that sells an extensive selection of quality products for your home, complemented by an attentive Customer Services team. Our aim is not just to sell the product but to give an after sales service and deal with any problems, questions or concerns you may have. Our Customer Services team is on hand five days a week to answer all questions personally

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides2 - 3 daysFree
Channel Islands: Guernsey2 - 3 daysFree
Channel Islands: Jersey2 - 3 daysFree
Firth of Clyde Islands2 - 3 daysFree
Isle of Man2 - 3 daysFree
Isle of Wight2 - 3 daysFree
Isles of Scilly2 - 3 daysFree
Northern Ireland2 - 3 daysFree
Orkney Islands2 - 3 daysFree
Outer Hebrides2 - 3 daysFree
Scottish Highlands and Isle of Skye2 - 3 daysFree
Shetland Islands2 - 3 daysFree

Priority Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 day£5.95

Returns & terms

Legal Name: Wendy Backhouse T/A Online Kitchenware

Address: Units 1-3 Malton Enterprise Park, Malton, YO17 6AB, United Kingdom, GB

Returns:
Returns address: Online Kitchenware, Units 1-3, Malton Enterprise Park, Malton, North Yorkshire, YO17 6AB, UK Order cancellation terms If you have placed an order and decide that you wish to cancel it, please Contact Us as soon as possible. If the order has not yet been dispatched we will process a full refund immediately. If your order is in transit then it is not possible for us to cancel your order. Once you have received your order, you will be solely responsible for the return cost and delivery arrangements of it being shipped back to us. If you refuse delivery of your order when it arrives, you will also be responsible for this return cost, of which will be deducted from your refund. Returning unwanted items If you have received your order and it is not as you expected, you are welcome to return it for a full refund within 30 days of receipt. You will be solely responsible for the return postage charge and for arranging your own collection/delivery of the product. Please obtain proof of postage for all returned items, should they get lost in transit on the way back to us. We can only process your refund once the item is back at our premises. A full refund will be processed as soon as the returned item is back on our premises and deemed to be in a resalable condition. Should your order be returned without original manufacturer’s packaging, with damaged packaging, or in a used condition, a refund will not be processed. Replacement terms for goods arriving damaged We are extremely careful when processing your order to ensure that the correct item is picked and that it is thoroughly packed, so that your order arrives to you without any problems. We have years of experience in packing delicate goods and use high quality and appropriate packing materials for each item. Should your order become damaged during transit, please Contact Us as soon as you receive the parcel. We request digital photographs to be emailed to us to show the damaged item. Digital photographs are the quickest way of arranging your replacement and erase the need to send any broken items back to us. Failure to notify Online Kitchenware within 30 days of receiving a damaged item means your right to a replacement becomes void. Replacement terms for goods sent in error There may be a rare occasion when we make a mistake and send the wrong item. Should you receive an incorrect item, please Contact Us as soon as you receive the parcel. In most cases we will request digital photographs to be emailed to us to show the incorrect item. In most cases of receiving an incorrect product, this will need to be returned to us before the correct item is sent out. We will normally ask you to return the item using Royal Mail Second Class and we will reimburse this cost. Please note that we are not able to provide prepaid labels. To speed up the process, please send us a copy of your Proof of Postage and we can arrange for the correct item to be dispatched. If the items are large/heavy then we can look into arranging an alternative, more cost-effective method of return. Failure to notify Online Kitchenware within 30 days of receiving an incorrect item means your right to a replacement becomes void. Faulty items If you receive your item and it is not working correctly, please Contact Us as soon as possible and we will arrange a replacement or a full refund. If your item develops a fault after a period of use but within the guarantee period, please contact either us or the manufacturer and you will be advised on how to resolve the issue. In cases of receiving an incorrect or faulty product, we will be happy to arrange and pay for a courier collection at a time that is convenient for you. Online Kitchenware have the right to change the Refund Policy at any time.

Returns Address: Units 1-3 Malton Enterprise Park, Malton, YO17 6AB, United Kingdom, GB

Online Kitchenware reviews

See all
9.7/10
5 Star
202
4 Star
18
3 Star
0
2 Star
0
1 Star
2

By N. Hughes

5/5

Excellent. Fast safe delivery. One of our tumblers had a small crack. Very prompt CS contact arranging form a replacement which arrived quickly. Very satisfied.... Read more

By K. ROWE

5/5

Sellers service excellent

By D. O’Keefe

5/5

These wine glasses are very well packed and arrived within the given date - I was very impressed with the service. Thank you

By P. Kane

5/5

Excellent

By J. Boyd

5/5

Again, most impressed by website and range of products available.

By M. Hunter

1/5

Shocking seller, would not recommend. More hassle than they are worth

By S. Wise

1/5

I was not aware I would have to pay to return the items if they did not fulfil my requirements.

By J. Southwell

5/5

Great! Very impressed with delivery time.

By M. Robinson

5/5

Have not used this website before but very impressed. Seller made sure glasses were well packed and they arrived days before the stated delivery date. Very happ... Read more

Online Kitchenware reviews

9.7/10
5 Star
202
4 Star
18
3 Star
0
2 Star
0
1 Star
2
222 reviews
By N. Hughes on 11/01/2022
5/5
00
Delivered on time
Items as described
Excellent. Fast safe delivery. One of our tumblers had a small crack. Very prompt CS contact arranging form a replacement which arrived quickly. Very satisfied. Highly recommended
Was this review useful?
By K. ROWE on 06/01/2022
5/5
00
Delivered on time
Items as described
Sellers service excellent
Was this review useful?
By D. O’Keefe on 05/01/2022
5/5
00
Delivered on time
Items as described
These wine glasses are very well packed and arrived within the given date - I was very impressed with the service. Thank you
Was this review useful?
By P. Kane on 02/01/2022
5/5
00
Delivered on time
Items as described
Excellent
Was this review useful?
By J. Boyd on 02/01/2022
5/5
00
Delivered on time
Items as described
Again, most impressed by website and range of products available.
Was this review useful?
By M. Hunter on 30/12/2021
1/5
00
Delivered on time
Items as described
Good customer service
Shocking seller, would not recommend. More hassle than they are worth
Was this review useful?
By S. Wise on 28/12/2021
1/5
00
Delivered on time
Items as described
Good customer service
I was not aware I would have to pay to return the items if they did not fulfil my requirements.
Was this review useful?
By J. Southwell on 28/12/2021
5/5
00
Delivered on time
Items as described
Great! Very impressed with delivery time.
Was this review useful?
By M. Robinson on 24/12/2021
5/5
00
Delivered on time
Items as described
Have not used this website before but very impressed. Seller made sure glasses were well packed and they arrived days before the stated delivery date. Very happy.
Was this review useful?
By S. Archibald on 20/12/2021
5/5
00
Delivered on time
Items as described
Item was packed well and quickly delivered
Was this review useful?
  • 1
  • 2
  • 3
Delivery Address

Sign in to view all of your delivery addresses

OR

Enter your delivery address

Wait! You have something in your basket!

Did you know we can save your basket and send it to you?
Simply enter your email address below.

No thanks, I'd rather miss out

This page has expired.

Please refresh the page to continue shopping.

Refresh and continue