Returns and Terms for Puriflow Filters
90 Day Money Back Guarantee: Under our 90 Day Money Back Guarantee you can cancel your order and return unwanted and unused goods at any time within 90 days from receipt of order. Items should be unused and in a re-saleable condition, with their original packaging and with all component parts and any promotional items received. You should include a print off of your original order confirmation. Please contact us before returning any item for full return instructions Where a product has been used or packaging has been opened, it is essential that a preliminary returns review takes place prior to issuing a returns authorisation. This will ascertain whether the product / liquid could cause any health & safety issues to staff and/or our suppliers as well as ensuring that correct disposal can take place where necessary. If when inspected, goods are found to have been used or damaged, we reserve the right to refuse a refund, or to provide a partial refund. Please Note: Under no circumstances will wetted filter cartridges be accepted for return unless demonstrated to be faulty. The cost of returns remains the responsibility of the customer except where the goods have been wrongly supplied or are faulty. Customers who have paid using a Paypal account may avail of the Paypal Free Returns scheme. We strongly recommend using a tracked service or insuring the goods being returned. Puriflow Water Solutions Ltd will not be liable for refunding goods lost in transit and not received by us. Faulty Goods: Our aim is to get the problem put right as quickly as possible. Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model or offer a full refund. Initially: Check if the manufacturer offers a helpline, repair or warranty service. Using this service is often the fastest way to get the problem put right. If there is no warranty or repair service, or if you wish to return a faulty item: Call us on +44 (0)203-507-1879 to arrange a return. RETURNS ADDRESS: All returns should be sent to- Puriflow Filters (OW), Site Office, Buckland Lake Reserve, Buckland Road, Cliffe, Kent ME3 7RT IMPORTANT: Please DO NOT send returned goods to our Covent Garden office address as this may considerably delay the refund process.
Returns Address: Puriflow Filters (OW), Site Office, Buckland Lake Reserve,, Buckland Road, Cliffe, Kent, ME3 7RT, United Kingdom, GB