Returns and Terms for Purple Possum
We want our customers to be 100% happy with their purchase from Purple Possum and offer a 30 days return policy, if you wish to return your purchase to us please contact us in the first instance to arrange a return. We request that your purchase is returned to us within 30 days of the original order date maximum, and it must still be in its original, unused and brand new condition that it was received by you with all tags and packaging still intact. The cost of returning the item will be paid by yourself and we recommend that you either obtain proof of posting from the Post Office and keep this safe until we confirm that we have received the parcel or return the item by a ' signed for ' service. Your exchange / refund will be processed within 48 hours of receiving the parcel back ( Monday to Friday) If there is an issue with your purchase please contact us within 14 days of receipt, we are always happy to help and will do our best to resolve any issues.
Returns Address: 10 Lorton Close, Ightenhill, Burnley, Lancashire, BB12 8UW, United Kingdom, GB