Returns and Terms for Rasasi Perfumes UK & EU Dist - Official STORE - ✅
IMPORTANT! PLEASE READ! SHIPPING: For Some Remote AREAS: Buyers are responsible if there is a remote area surcharge. There may be a surcharge for some remote areas which our team will contact you via OnBuy message before dispatch. Orders: All Items will be dispatched within 1 business day after the payment is clear. Orders will be processed instantly and dispatched within 1-2 business days, so we do not accept any emails/message notes after you place an order. IMPORTANT DUTY/CUSTOMS NOTES Buyers are responsible for import duties, customs fees, and taxes if any. Please check with your country's customs office to determine the additional costs impose on the item prior to buying. REFUNDS/RETURNS POLICY. We know you will be 100% delighted with your purchase. If you are not satisfied with your purchase, please return the item in its original, resaleable and sealed condition. For Refunds, Please allow 7 days from the date of receipt. Refunds, are limited to the price of the item, and will not include postage, shipping, or handling costs. It is your responsibility to ensure that the item(s) is/are returned safely to our premises. Note: SAMPLES - If you are not familiar with the product please contact us for the samples so that you can try them before your purchase. T&C Apply. * Non-refundable items due to health and hygiene purposes - Perfumes, Concentrated Perfume Oils, Aqua, Bakhoor, Skin Care products, body care products, makeup, and other cosmetics. * We do not allow exchanges or refunds for any products to which you have an allergic reaction too. Return: 1. We accept returns for refund, providing the item is in original, unused, unworn condition with all tags/seals attached, and in its original packaging. 2. Customers must contact us within 3 days of receiving the order with details (and provide images if requested/needed) so we can evaluate the situation and provide options, including but not limited to return. 3. Used, worn, missing/removed tags, items without original packaging are not eligible for return. 4. Original shipping cost is not refundable. We will deduct shipping costs and refund the price of the item(s). 5. Return shipping cost is the customer’s responsibility. 6. We are unable to process your refund or exchange until we receive the product back. Please use Royal Mail Signed For and obtain a proof of postage receipt when sending your item back to us. You will also need to pay for any further shipping costs if you are exchanging an item. 7. We cannot cancel your purchase when you return your product in a used condition. 8. Non-refundable Non-refundable items due to health and hygiene purposes - Perfumes, Concentrated Perfume Oils, Aqua, Bakhoor, Skin Care products, body care products, and other cosmetics. We do not allow exchanges or refunds for any products to which you have an allergic reaction too. If you do experience an allergic reaction cease use. Samaperfumes.co.uk is not responsible for any individual reaction to any particular ingredient. It is the customer's responsibility to know which products or ingredients he or she is allergic to. We cannot verify the evidence of an adverse reaction with an online customer due to their inability to present in person. 9. You have to take reasonable care of the product prior to return – specifically, the products must not have been damaged. 10. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. 11. We will usually refund any money received from you using the same method originally used to pay for the purchase. 12. Where an order is canceled after we despatch the customer will be under a duty to return them to us using a secure and traceable shipping method within 7 days in resaleable conditions as specified above. Our returns address can be found on the contact us page. 13. There will be a re-stocking charge for items returned in unsatisfactory condition.
Returns Address: First Floor, 45 Greenlane , Birmingham, West Midland, B9 5BU, United Kingdom, GB