Rigel Trading Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|Australia and New Zealand||10-15 Days||Free|
|Hong Kong and Japan||10-15 Days||Free|
|Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Republic Of, Poland, Romania, Russian Federation, Slovakia and Ukraine||6-8 Days||Free|
|Canada, Mexico and United States||6-10 Days||Free|
|Denmark, Estonia, Faroe Islands, Finland, Iceland, Ireland, Latvia, Lithuania, Norway and Sweden||4-6 Days||Free|
|Albania, Andorra, Bosnia And Herzegowina, Croatia, Gibraltar, Greece, Italy, Macedonia, Montenegro, Portugal, Slovenia and Spain||6-8 Days||Free|
|Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands and Switzerland||6-8 Days||Free|
Each case is one of a kind. If, for any reason, you are not satisfied with what we made for you, we will do everything we can to make it right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action for a replacement, exchange or refund. Refunds are available within 30 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately, we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly. Misuse, damage from accidents and daily wear do not constite as a reason for warrany.
To start a refund call 01392 64 00 77 or send an email to firstname.lastname@example.org with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days. For replacements and exchanges (and in select cases refunds) we will agree on the best shipping method. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect to evaluate, so that we can get your replacement shipped out right away if approved; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to the customer’s expense for evaluation.