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About
<p>I am a UK-based seller. I sell a wide variety of products, including electronics, Health and Beauty, and home goods. I offer free shipping on all orders and I have a 30-day money-back guarantee. I am available to answer customer questions 24/7, and I strive to provide my customers with the best possible shopping experience.I am dedicated to providing you with excellent customer service. has been verified by OnBuy so you can shop with confidence.</p>
Legal Name
HB STORES LTD
Address
FLAT 4, 18, MILTON ROAD, SWINDON, WILTSHIRE, SN1 5JE, United Kingdom, GB
VAT Number
N/A
Company Number
14308327
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
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Featured reviews from Selling Wizard
By L. Smithyo
5/5Excellent seller! Fast shipping, item as described. Highly recommended
By t. Pearson
5/5Excellent service! Fast shipping, great communication. Highly recommended
By M. Schuster
5/5I'm absolutely delighted with my purchase! The seller exceeded my expectations, and the platform provided a seamless shopping experience. The item is perfect... Read more
By w. kala
5/5I'm thoroughly delighted with my experience with this exceptional seller! From initial contact to delivery, every aspect was handled with professionalism, court... Read more
By g. g
5/5I am absolutely thrilled with my experience with this seller! From the initial contact to the delivery of my order, everything was handled with professionalism,... Read more
All Selling Wizard reviews
The item is perfect, and the customer service was exceptional. I'm so impressed that I'm already looking forward to my next purchase.
I'm happy to give a well-deserved 5-star rating. Excellent experience all around!"
The worst, will never place any other order through On Buy
The seller's responsiveness was impressive, addressing all my questions and concerns promptly and courteously. They exceeded expectations, ensuring my satisfaction and providing clear, concise communication.
The product surpassed expectations, matching the description perfectly and demonstrating exceptional quality. Secure packaging ensured it arrived in pristine condition.
What sets this seller apart is their genuine commitment to customer satisfaction, evident in every aspect of their business. I wholeheartedly recommend them for a seamless, enjoyable, and rewarding shopping experience. Their 5-star rating is well-deserved, and I'll certainly return for future purchases
The seller was incredibly responsive, answering all my questions and concerns in a timely and friendly manner. They went above and beyond to ensure I was satisfied with my purchase, and their communication was always clear and concise.
The product itself is of exceptional quality, exactly as described, and exceeded my expectations in every way. The packaging was secure and arrived in perfect condition.
What truly sets this seller apart, however, is their commitment to customer satisfaction. They genuinely care about their customers and it shows in every aspect of their business.
I would highly recommend this seller to anyone looking for a hassle-free, enjoyable, and rewarding shopping experience. They truly deserve a 5-star rating and I will definitely be returning for future purchases.
Thank you again for an exceptional experience!"
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