Returns and Terms for TattyBox

While we hope you’ll be happy with your items from TattyBox we understand you may, on occasion, need to return the item. This policy has all the information you’ll need to understand when and how you can do this. I’ve changed my mind We’d like you to be happy with everything you purchase from TattyBox. Should you change your mind about your purchase please return the product within 30 days of receipt. PLEASE NOTE: Items being returned need to be unused, unopened, with any seals intact and in the same condition as received. Certain products will be exempt from the 'Change of Mind' clause for health and hygiene reasons. Please wait for us to accept your Return Request BEFORE returning your product. My item has been damaged in transit We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt. You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage. Terms of the TattyBox Warranty Electrical products will carry a 90 days warranty. This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use. My item has developed a fault within 30 days of delivery. Within 30 days of receipt of the goods (or for perishable goods within their use-by date, if sooner) you will be offered the choice of a replacement or full refund. If your item develops a fault please notify us via My eBay. If we agree an item is to be returned as faulty we will send you a pre-paid postage label or arrange a collection at our expense. Please do not return the product and request a refund of the postage. We will offer either a refund or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been returned and delivered to TattyBox. The fault has developed after 30 days but within 90 days of delivery (Electrical goods only). From 30 days after receipt of the goods until 90 days, we will arrange for repair of the item under the terms of the warranty. Once the item is returned to us we will send it to our technicians. What to send: When returning your item for repair please include any accessories you received with the item. EG remote control, cables, charger. Where applicable please also remove any password/passcode or supply the information needed for the technicians to access your item. If a repair is possible we will carry this out and return the item to you. If your item is deemed beyond economical repair we will offer a replacement (stock permitting). Only in the event of a replacement not being available will a refund be offered. The 90-day warranty starts from the date of the delivery of the purchase. Items returned to us via collection or pre-paid label can take up to 14 days to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your account. IMPORTANT Hard drives and USB devices, laptop / desktops / netbooks / tablets. These items must be backed up before they are sent in for repair. Any disks left in players or drives cannot be guaranteed to be returned.

Returns Address: Unit 21, The Business Centre, Molly Millars Lane, WOKINGHAM, Berkshire, RG41 2QY, United Kingdom, GB

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