The Elf on the Shelf

Returns and Terms for The Elf on the Shelf

Please contact our customer service department within 30 days of purchase, free, at 01908 803 800, or email [email protected] Returns must be in new and unused condition and in its original packaging. Returns will not be accepted after 30 days of delivery, and returns without prior authorization will not be accepted. For authorized returns, your purchase price will be refunded, excluding shipping charges. There are no restocking fees. To complete your return, we require a receipt or proof of purchase to be included with the item you are returning. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. It’s helpful to save all packaging material.

Returns Address: Unit 9 Madingley Court , Chippenham Drive, Milton Keynes, Bucks, MK10 0BZ, United Kingdom, GB

Delivery Address

Sign in to view all of your delivery addresses


Enter your delivery address

Wait! You have something in your basket!

Did you know we can save your basket and send it to you?
Simply enter your email address below.

No thanks, I'd rather miss out