Returns and Terms for The Herby Hog Food Company
RIGHT TO CANCEL Except as otherwise expressly stated in these Terms and Conditions, you can cancel the Contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 30 days after the first delivery. To exercise the right to cancel, you must inform us of your decision to cancel the Contract by a clear statement setting out your decision (e.g. a letter sent to us by post or preferably an email to [email protected] ). In any event, you must be able to show clear evidence of when the cancellation was made. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel to us before the cancellation period has expired. EFFECTS OF CANCELLATION IN THE CANCELLATION PERIOD Except as set out in the related provisions below, if you cancel the Order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). DEDUCTION FOR GOODS SUPPLIED We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. TIMING OF REIMBURSEMENT If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than: a. 30 days after the day we receive back from you the Goods supplied, or b. (if earlier) 30 days after the day you provide evidence that you have sent back the Goods. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel the Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. RETURNING GOODS If you have received Goods in connection with the Contract which you have cancelled, you must email us at [email protected] without delay and in any event not later than 30 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 30 days has expired. You agree that you will have to bear the cost of returning the Goods. For the purposes of these Cancellation Rights, these words have the following meanings: a. distance contract means a contract concluded between a trader and a Consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the Consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; and b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a Consumer and the Consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
Returns Address: Thursby House, 1 Thursby Road, Bromborough, Wirral, Merseyside, CH62 3PW, United Kingdom, GB