Thorntons Sports and Leisure

Address: Unit 14, Peel Mills Industrial Estate,, Chamberhall Street, Bury, Gt Manchester, BL9 0LU,
VAT Number: GB741492336

Thorntons Sports and Leisure Details

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Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

Country Estimated Delivery Delivery Cost
United Kingdom
Mainland UK 3 - 5 days Free
Argyll and Bute with Loch Lomond and Inner Hebrides 3 - 5 days Free
Channel Islands: Guernsey 3 - 5 days Free
Channel Islands: Jersey 3 - 5 days Free
Firth of Clyde Islands 3 - 5 days Free
Isle of Man 3 - 5 days Free
Isle of Wight 3 - 5 days Free
Isles of Scilly 3 - 5 days Free
Northern Ireland 3 - 5 days Free
Orkney Islands 3 - 5 days Free
Outer Hebrides 3 - 5 days Free
Scottish Highlands and Isle of Skye 3 - 5 days Free
Shetland Islands 3 - 5 days Free

Priority Delivery

Country Estimated Delivery Delivery Cost
United Kingdom
Mainland UK 1 - 2 days £3.00
Argyll and Bute with Loch Lomond and Inner Hebrides 1 - 2 days £3.00
Channel Islands: Guernsey 1 - 2 days £3.00
Channel Islands: Jersey 1 - 2 days £3.00
Firth of Clyde Islands 1 - 2 days £3.00
Isle of Man 1 - 2 days £3.00
Isle of Wight 1 - 2 days £3.00
Isles of Scilly 1 - 2 days £3.00
Northern Ireland 1 - 2 days £3.00
Orkney Islands 1 - 2 days £3.00
Outer Hebrides 1 - 2 days £3.00
Scottish Highlands and Isle of Skye 1 - 2 days £3.00
Shetland Islands 1 - 2 days £3.00
Returns And Terms

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you want to return an unwanted product, this must be returned to us in its original, unopened condition. All unwanted goods must be returned to us within 14 days of the date of receipt. We will then refund the money paid to us for the returned product. (Postage charges cannot be refunded.) We aim to keep this process as simple as possible. These terms do not affect your statutory rights.

Exchanges

To obtain an exchange, the goods must be returned intact, in their original packaging, within 14 days of receiving the goods. Please enclose a note which clearly shows your name, address, contact telephone number along with an indication of the replacement goods that you require.

Faulty products

If a product is faulty, we will replace the item or refund the product cost in full. You will need to notify us of any defects within 7 days of receiving the goods. These terms do not affect your statutory rights.

Refund Policy in the light of lost parcels

We do our best to ensure your goods arrive on time and in good condition. However very occasionally due to areas outside of our control parcels do go missing. If this happens we will investigate fully and if it is found that the parcel has been lost in transit for reasons that cannot be determined we will work with you to provide replacement goods or if unavailable provide an appropriate refund.

However investigating a loss can take time. Royal Mail actually specify they will not consider an item lost unless it has been 15 days past its expected arrival date *(vii) Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 15 working days after the due date.

We would hope to be able to resolve the issue before this time but please understand that it could take this long to resolve the matter and supply either replacements or a refund.

*http://www.royalmail.com/help-and-support/summary-of-compensation-for-lost-items

Returns Address: Unit 14, Peel Mills Industrial Estate,, Chamberhall Street, Bury, Gt Manchester, BL9 0LU,

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