Thorntons Sports and Leisure
Thorntons Sports and Leisure Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|United Kingdom (Priority)||1-2 Days||£3.00|
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you want to return an unwanted product, this must be returned to us in its original, unopened condition. All unwanted goods must be returned to us within 14 days of the date of receipt. We will then refund the money paid to us for the returned product. (Postage charges cannot be refunded.) We aim to keep this process as simple as possible. These terms do not affect your statutory rights.
To obtain an exchange, the goods must be returned intact, in their original packaging, within 14 days of receiving the goods. Please enclose a note which clearly shows your name, address, contact telephone number along with an indication of the replacement goods that you require.
If a product is faulty, we will replace the item or refund the product cost in full. You will need to notify us of any defects within 7 days of receiving the goods. These terms do not affect your statutory rights.
Refund Policy in the light of lost parcels
We do our best to ensure your goods arrive on time and in good condition. However very occasionally due to areas outside of our control parcels do go missing. If this happens we will investigate fully and if it is found that the parcel has been lost in transit for reasons that cannot be determined we will work with you to provide replacement goods or if unavailable provide an appropriate refund.
However investigating a loss can take time. Royal Mail actually specify they will not consider an item lost unless it has been 15 days past its expected arrival date *(vii) Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 15 working days after the due date.
We would hope to be able to resolve the issue before this time but please understand that it could take this long to resolve the matter and supply either replacements or a refund.