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TJ Crafts

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At TJ Crafts we stock a wide range of crafting and knitting materials, direct from manufacturers of some of the largest crafting brands. Whilst we might only be a small, high-street small, we have a huge online presence that enables us to provide the same first-class customer services, to our customers across Europe.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 days£2.99
Outer Hebrides4 - 6 days£2.99
Isle of Man4 - 6 days£2.99
Scottish Highlands and Isle of Skye4 - 6 days£2.99
Orkney Islands4 - 6 days£2.99
Shetland Islands4 - 6 days£2.99
Firth of Clyde Islands4 - 6 days£2.99
Argyll and Bute with Loch Lomond and Inner Hebrides4 - 6 days£2.99
Isle of Wight4 - 6 days£2.99
Isles of Scilly4 - 6 days£2.99
Channel Islands: Jersey4 - 6 days£2.99
Channel Islands: Guernsey4 - 6 days£2.99
Northern Ireland14 - 30 days£999.00

Priority Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 - 2 days£6.95
Northern Ireland1 day£999.00
Outer Hebrides2 - 3 days£8.95
Isle of Man2 - 3 days£8.95
Scottish Highlands and Isle of Skye2 - 3 days£8.95
Orkney Islands2 - 3 days£8.95
Shetland Islands2 - 3 days£8.95
Firth of Clyde Islands2 - 3 days£8.95
Argyll and Bute with Loch Lomond and Inner Hebrides2 - 3 days£8.95
Isle of Wight2 - 3 days£8.95
Isles of Scilly2 - 3 days£8.95
Channel Islands: Jersey2 - 3 days£8.95
Channel Islands: Guernsey2 - 3 days£8.95

Returns & terms

Legal Name: Tracey Lawrence

Address: TJ Crafts, Chester Road, Newquay, Cornwall, TR7 2RU, United Kingdom, GB

Returns:

Returns 
Your returns window lasts a total of 28 days - this is made up of 14 days from the date of delivery in which you may exercise your right to return an item, followed by 14 days to return the item to us.  Please note that customers must make every effort to notify us of their intent to return an item within the 14 days following delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Copyrighted works such as knitting patterns and magazines may only be returned where the outer packaging has not been opened or tampered with, and any "void" labels remain in-tact.
Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error; and
  • Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. 


Late or missing refunds
If you haven’t received a refund in the timeframe you expected, first check your bank account again. 
Then contact your credit card company or bank, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] 


Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 


Exchanges
We do not offer exchanges at this time.  We ask that customers process a return as outlined above and then order alternative items.


Shipping 
To return your product, you should mail your product to:

Returns Department
TJ Crafts
Chester Road
Newquay
TR7 2RU
United Kingdom 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for your returned goods, we will not refund the original shipping amount paid.


If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance as the items remain your responsibility until they have been safely returned to us.

Returns Address: TJ Crafts, Chester Road, Newquay, Cornwall, TR7 2RU, United Kingdom, GB

TJ Crafts reviews

See all
9.4/10
5 Star
8
4 Star
1
3 Star
0
2 Star
0
1 Star
0

By R. Crothers

5/5

Sent super early!

By J. Franks

5/5

Very good. The kits I ordered arrived promptly which is expecially appreciated in the current circumstances.

By P. LESTER

5/5

Quick delivery. Colour as seen in photo. Well packaged.

By A. Wilson

5/5

excellent

By E. Hayes

5/5

Kit arrived in good time and was well packaged too.

By H. McCALLUM

5/5

I was kept informed about the progress of this order every step of the way. The item arrived well packed and intact.

By E. Hayes

5/5

This is the second kit I’ve ordered from here as the first kit was great value. I will buy more.

By S. Gates

4/5

Perfect

By I. Rounds

5/5

Speedy service

Best sellers

Highest reviewed products

TJ Crafts reviews

9.4/10
5 Star
8
4 Star
1
3 Star
0
2 Star
0
1 Star
0
9 reviews
By R. Crothers on 09/08/2021
5/5
00
Delivered on time
Items as described
Sent super early!
Was this review useful?
By J. Franks on 14/02/2021
5/5
00
Delivered on time
Items as described
Very good. The kits I ordered arrived promptly which is expecially appreciated in the current circumstances.
Was this review useful?
By P. LESTER on 07/02/2021
5/5
00
Delivered on time
Items as described
Quick delivery. Colour as seen in photo. Well packaged.
Was this review useful?
By A. Wilson on 06/02/2021
5/5
00
Delivered on time
Items as described
excellent
Was this review useful?
By E. Hayes on 27/01/2021
5/5
00
Delivered on time
Items as described
Kit arrived in good time and was well packaged too.
Was this review useful?
By H. McCALLUM on 21/01/2021
5/5
00
Delivered on time
Items as described
I was kept informed about the progress of this order every step of the way. The item arrived well packed and intact.
Was this review useful?
By E. Hayes on 20/01/2021
5/5
00
Delivered on time
Items as described
This is the second kit I’ve ordered from here as the first kit was great value. I will buy more.
Was this review useful?
By S. Gates on 13/10/2020
4/5
00
Delivered on time
Items as described
Perfect
Was this review useful?
By I. Rounds on 15/08/2020
5/5
00
Delivered on time
Items as described
Speedy service
Was this review useful?
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