Returns and Terms for tomwaid.com
Our 30 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, and we will issue a full refund.
Please note: For hygienic reasons we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective, or incorrect.
Where you are withdrawing from your purchase up to 30 days after delivery, and there has been no error on our part we will offer a full refund or an exchange.
Please note that we do not pay for the cost of returning the item to us.
Returning items that came with a Free Gift.
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging.
If you have used the free gift, then it should be kept, and the retail value will be taken off the balance that will be given back to you.
HOW TO RETURN AN ITEM
Please follow the steps below to enable us to process your refund efficiently:
· Please send us a note detailing the reason for return.
· This note must include your name, address details and telephone number.
· Wrap the item securely in its original packaging (if any).
Send the package to the address:
· tomwaid.com, 3 Spruce Grove, Leven, Fife, KY8 4FP.
For your protection we recommend that you use a recorded-delivery service.
For credit/debit card or PayPal purchases a refund will be credited to your account within 5 workings days of when we receive the returned item/s.
Returns Address: 3 Spruce Grove, Leven, Fife, KY8 4FP, United Kingdom, GB