Returns and Terms for Urban Deco
1) We fully comply with distance selling regulations and thrive be fair and treat our customers how we like to be treated our selves. 2) Under the UK Distance Selling Law it's a customer's statutory right, to be able to cancel/return any order made online. 3) Any damages or discrepancies must be reported to us in writing within 30 days of delivery to you. 4) You enjoy of a right of having fourteen (14) working days which to return an item for any reason. The product that you wish to return must be returned in same condition as supplied and must also un-used & in its original/appropriate packaging. 5) £60 (SIXTY POUNDS) will be charged for arranging a collection for your items if you wish to return it, reason for item being not fit for purpose or incase you change your mind and decide not to keep the item(s). If you wish to return an item for it being, (a) Damaged (b) Wrong (c) Defect (d) Incomplete There will be NO charge for collection. Please Note: (a) Mattress covers, Mattresses, & Pillows are not covered under this policy due to hygiene reasons. If a mattress is faulty or damage, we will only be able to replace or repaired. (b) Made to order Furniture are not covered under this policy, except if the item is substandard or have been unintentionally damaged by us during transit. (c) Products from Arredoclassic, Breasley, Buoyant Upholstery, Calligaris, Camel Group, Clemence Richard, Corndell (Annecy Painted), Devonshire Pine and Oak (Lundy Painted), Dormeo Octaspring, Dura Beds, Ercol, Gallery Direct Made to Order, Gami, Kayflex, Lebus Upholstery, Qualita, Rauch, Relyon, Stone International, Stuart Jones, Swanglen, Sweet Dreams, TCH Furniture, Tema Home, Varier Furniture, Verikon, Vogue Beds, Welcome Furniture, Wiemann UK are 'Made to Order' and are only put in production once we receive an order. Items from these brands cannot be cancelled or changed. (d) Flat Pack furniture on which you have tried assembly is not covered under this policy (e) Delivery Charges & other Service charges are not covered under this policy (f) Once the thirty (30) working days time has lapsed, we cannot accept returns under this policy. 6) Please allow 1 working day for us to revert you with a resolution to your query. 7) In case if you like to return the item, please keep the items in the condition they were supplied to you in its original packaging. 8) We refuse the right to accept returns if the item packaging is not retained and if it's unsafe for our couriers to collect the item and bring it back to our warehouse. 9) Upon receiving the items your refund will be then forwarded to our accounts team and the money will be credited to the card you had used to pay within 30days from the date the item received in our warehouse. 10) If you have attempted assembly yourself or appointed any third party to assemble and whilst assembly damage the item, we are not liable for the damage and unable to offer return or refund. 11) ”Please check your flat pack items BEFORE you start to assemble them” 12) Please make sure the goods are checked during delivery and then signed for (P.O.D.).
Returns Address: Grosvenor Works, Grosvenor Street, Leicester, Leicester, LE1 3LR, United Kingdom, GB