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Cashback on everything Featured reviews from Vacuums Direct UK
By R. Kleyn
5/5Absolutely fantastic and love it
By G. Mills
5/5Excellent Web site,easy purchase and payment methods. Excellent packaging and su... Read more
By K. White
5/5Great item.
By M. Mcewen
5/5Excellent and could not recommend more.
By J. Beier
5/5Delivered quickly and we’ll packed
By R. PERRY
5/5This was my first purchase but will use them agai
By M. Patel
5/5Great customer service. We had an issue and they resolve it asap. Excellent purc... Read more
By A. Carragher
4/5Great seller so far
About
We are an independent vacuum cleaner specialist company, who specialise in the reuse and refurbishment of previously used machines. We have over 10 years extensive knowledge and experience. Our aim is to prevent waste and bring these back to the market at fraction of the price!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Vacuum Cleaners Direct Limited
Address
Unit 3, Wood Street, Brighouse , HD6 1PW, United Kingdom, GB
Company Number
15367786
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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