Wonderwall Products Ltd
Wonderwall Products Ltd Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
Wonderwall Return / Cancellation Policy
Damages must be reported no later than within 45 hours from receiving delivery.
Customers have the right to cancel the purchase of an item within 14 days beginning from the day you receive the goods ordered. This applies to all of our products except made to order items. To cancel your purchase within the 14 day cooling-off period, you can visit OnBuy Returns Support Centre, giving the reason for the return as ‘’ No longer needed’’ or contact us by a message to advise your reasons.
We cannot accept returns by hand. For your protection, we recommend that you use a recorded service if the value of the return of more than £50. The item you want to return must be unused, in re-saleable condition and in original packaging. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We can also offer a collection of the unwanted item. A minimum collection charge of £20 would apply. The charge may vary based on the order value. This covers vehicle booking, inspection, repacking and re-shelving the item in our warehouse.
As soon as we receive notice of your order cancellation, you will be asked to confirm one of the return options advised above. Then the return/collection process will be communicated. The refund of the relevant part of the purchase price will be issued as soon as the item lands with us and inspection is finalised.