Returns and Terms for Woollyhatshop

All items must be in a new and unused (resellable) condition, this includes product packaging. All items returned must have a covering note so we can find your order. All items returned will be refund unless otherwise agreed and stated in your covering note. Products must be returned within 30 days of purchase Intimate items such as clothing must be returned unused for hygiene reasons. There is no need to contact us before your return unless the item is faulty and may be deemed a warranty issue. Please state your order number, your order number will be on the invoice that we have emailed to you. All returns received to us will be processed within 24hrs during normal working days.

Returns Address: Woollyhatshop, Unit 13, Wireless Road, Biggin Hill, Kent , TN16 3BW, United Kingdom, GB

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