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Joyio

1 beoordeling
OnBuy-verkoper sinds 2026

Uitgelichte beoordelingen van Joyio

5.3/10
5 Sterren
0
4 sterren
0
3 Sterren
0
2 sterren
0
1 ster
1

Door M. Preece

5/5

All good,long time for delivery but as described

Door T. Evans

5/5

I'm very happy with it.

Door J. Allen

5/5

Good communication and was able to track the package

Alle Joyio beoordelingen

5.3/10
5 Sterren
0
4 sterren
0
3 Sterren
0
2 sterren
0
1 ster
1
1 beoordeling
Door J. Lempereur op 23/05/2026
1/5
Op tijd geleverd
Producten zoals beschreven
Goede klantenservice

J’attends toujours une solution car l'appareil ne fonctionne pas et ils répondent sans cesse par des questions pour faire traîner.
Door M. Preece op 19/10/2026
5/5
Op tijd geleverd
Producten zoals beschreven
All good,long time for delivery but as described
Door T. Evans op 10/10/2026
5/5
Op tijd geleverd
Producten zoals beschreven
I'm very happy with it.
Door J. Allen op 02/10/2026
5/5
Op tijd geleverd
Producten zoals beschreven
Good communication and was able to track the package
Door B. Castillo Bonilla op 28/09/2026
1/5
Op tijd geleverd
Producten zoals beschreven
Goede klantenservice

I am contacting you because I have a serious problem with an order purchased through OnBuy. The seller has not acknowledged or resolved my complaint.

My package is marked as delivered, but I have never received it.

I have substantial evidence that contradicts the delivery confirmation, including security camera footage from September 25, 2026. I was at home, watching my entrance, and no delivery vehicle or delivery person came to my door. Nobody rang my doorbell.

My camera recordings also show my neighbor receiving a large package around noon that day, but no package was delivered to me.

Furthermore, I have checked with my neighbors and all the local post offices, and nobody has my package.

SUNYOU has provided a proof of delivery, but it does not include a photograph or signature proving that I received the package.

I have already contacted the seller, but they have not acknowledged my complaint.

I am therefore asking OnBuy to intervene and open a formal dispute regarding this order.

I can provide my security camera footage, the tracking history and the official SUNYOU proof of delivery as evidence.

I request either the delivery of my original package or a full refund if the package cannot be located.

Please investigate this matter under OnBuy Purchase Protection and let me know how I can submit all my evidence.

I do not consider this matter resolved simply because the tracking system says delivered. I have not received my order.

I look forward to your response and a fair resolution.
Door f. Taillandier op 21/09/2026
3/5
Op tijd geleverd
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Des choses à revoir
Door S. Schreur op 21/09/2026
2/5
Op tijd geleverd
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Zie mijn eerdere opmerking over de -niet- bezorging
Door N. Mcpherson op 19/09/2026
1/5
Op tijd geleverd
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Very disappoint in this item disappointed me to where it fully says items waterproof and the first time I used it as it said to wash after each use and washed it slightly not fully put it underwater it's not switched on or not worked a completely that I'm so upset after the first use that this is a light it's not waterproof after the first loose first
Door A. MARIA op 17/09/2026
1/5
Op tijd geleverd
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Goede klantenservice
J’ai commandé un lecteur blu-ray et reçu à la place un lecteur dvd. Après avoir ouvert une réclamation le vendeur me dit de bien lire le titre de l’annonce … qui dit « lecteur blu-ray / dvd ».
Pas sérieux du tout. Fuyez
Door n. hulleman op 16/09/2026
1/5
Op tijd geleverd
Producten zoals beschreven
geen contact mee gehad