Può fare meglio per l'imballaggio

Thank you!

Hi, I am trying do do a return and it's not letting me and also no way to getting hold of seller .
This item was broken when I got it charging point is missing ,broken ??
So hope someone gets in touch with me as I can't get them .
This item is cheap quality so I hope seller get in touch with me ,would dont recommend buying this item due to quality and no way of contacting anyone I am not happy at all.