This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Elvel Trade LTD
ul. Vardar 36, et.4, ap. 11, Ruse, 7000
117688043
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
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By I. Offermann
5/5Dauert alles viel zu lange und keine richtigen Kontaktdaten um sie zu erreichen. Sehr schlecht.
By D. Kuijpers
5/5Dacht dat ik opgelicht werd maar uiteindelijk toch nog geleverd na 4 weken.
By T. Bewick
5/5Was packed well, and delivered on time.
By G. Hartshorn
5/5No problem at all, good communication and prompt delivery
By M. Gruner
4/5Schnell geliefert, zuverlässig.
By S. Bulut
4/5Ik heb de produkt nog niet ontvangen
By R. Hussain
4/5The seller had packed product generally well, the product was good quality and delivered on time.
Excellent service.
Thank you