Contact Us

Have a question about your order?

You can find lots of useful information in our Help and Support Centre, and its often be the quickest way to find the answer you're looking for.

If you have a problem with an order, the first thing to do is contact the seller directly.

If you have an OnBuy account

Simply log in using the email address and password you used to check out, then click 'View Orders'. Find the order in question, select 'Contact the Retailer', choose your contact reason, and type your message.

If you checked out as a guest

Head to our log in page and enter the email address that you used to check out. Then, simply click the 'Email Me A Log In Link' button, and we'll send you an email with a link to access and manage your recent orders.

Please note: OnBuy is an online marketplace that connects sellers with customers. We don't sell or dispatch anything ourselves and the quickest and easiest way to resolve any issues is to contact the retailer directly using the process above.