Contact Us

Please feel free to contact us using one of the options below. Our normal working office hours are 9-5 Mon-Fri, so this may affect our response times.

Help with an Existing Order

If you are attempting to contact us regarding an order that you have placed on OnBuy, please login to your customer account to view your Previous Orders, here you can contact the seller directly.

View Your Previous Orders

Seller Enquiry

Sellers: please use the seller contact form.

Product Violation

We want to ensure that the products listed on OnBuy are not only of quality, but also legal. So if you have found a product that is in violation of our rules or the law, then please use the form below. An example of a product that should be reported is a counterfeit product.

To do this you will need to submit the OnBuy Product Code (OPC), which can be found at the top right of the product page.

Please Note: This form is only for reporting products that break the law or our terms. Order enquiries should be done through your account.

Marketing & Promotion Enquiry