GESS EU
About
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Gess Market OU
Address
Tuuliku 4 f, Tallinn, Tallinn, Harjuma, 10621
Company Number
12706981
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from GESS EU
By O. Koivisto
5/5No complaints about the seller. The product arrived on time and in good condition. I chose to buy through OnBuy because I wanted to use Klarna.
By J. Sheriff
5/5The item was a little late being delievered a it was coming from Europe. Once parcel force took over delievery I recieve an a delivery slot for that day with op... Read more
All GESS EU reviews
Also if you are ordering from UK be prepared to pay additional £20+ for the item to go past customs, as the seller refuses to pay the fee,stating that delivery is free. Very disappointed with the sellers attitude. I think at least the customer should be warned about additional fee at the customs before the order is placed. I did not know about customs fee ,as I was buying item from UK website and it stated "free delivery " and how should i know that the actual seller is outside UK?
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