Joyio
About
Joyio is dedicated to providing every customer with quality products and excellent customer service. Joyio has been verified by OnBuy, so you can shop with confidence!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shenzhen Zhaojinfa Technology Co., Ltd.
Address
Unit 106, Building 146, No. 146, Shangshui Garden, Lihu Community, Jihua Subdistrict, Longgang District, Shenzhen, 518000
Company Number
91440300MA5GL6T30N
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Joyio
By M. Preece
5/5All good,long time for delivery but as described
By T. Evans
5/5I'm very happy with it.
By J. Allen
5/5Good communication and was able to track the package
All Joyio reviews
I am contacting you because I have a serious problem with an order purchased through OnBuy. The seller has not acknowledged or resolved my complaint.
My package is marked as delivered, but I have never received it.
I have substantial evidence that contradicts the delivery confirmation, including security camera footage from September 25, 2026. I was at home, watching my entrance, and no delivery vehicle or delivery person came to my door. Nobody rang my doorbell.
My camera recordings also show my neighbor receiving a large package around noon that day, but no package was delivered to me.
Furthermore, I have checked with my neighbors and all the local post offices, and nobody has my package.
SUNYOU has provided a proof of delivery, but it does not include a photograph or signature proving that I received the package.
I have already contacted the seller, but they have not acknowledged my complaint.
I am therefore asking OnBuy to intervene and open a formal dispute regarding this order.
I can provide my security camera footage, the tracking history and the official SUNYOU proof of delivery as evidence.
I request either the delivery of my original package or a full refund if the package cannot be located.
Please investigate this matter under OnBuy Purchase Protection and let me know how I can submit all my evidence.
I do not consider this matter resolved simply because the tracking system says delivered. I have not received my order.
I look forward to your response and a fair resolution.
Pas sérieux du tout. Fuyez