Rhine Retail
About
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
CART HOME UK LTD
Address
KEMP HOUSE 152-160, CITY ROAD, LONDON, EC1V 2NX
Company Number
14010262
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Rhine Retail
By T. Price
5/5Promptly delivered and well packaged.
By D. wade
5/5Service was amazing arrived on time and good packaging
By G. Smith
5/5Arrived fast, great service.
By R. Goodman
5/5Swift delivery
By L. Knight
5/5Very very fast delivery and was exactly as described.
By H. Erkol
5/5Im really happy with onbuy .com because cheapest price n fast delivery. And reliable also good quality of products
By I. Winstanley
4/5Best ever
By E. Heggie
4/5Happy with the seller not one complaint well done
All Rhine Retail reviews
When the parcel arrived the box was severely damaged. I asked for a refund. The sellers response was to ask if the cards were ok. It’s like they sent the damaged box and knew about this.
I would avoid this seller if I were you
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