The Hidden Haul ✔
About
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
UMER USMAN LIMITED
Address
83 Mortlake Road, Ilford, IG1 2SY
Company Number
15879306
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from The Hidden Haul ✔
By H. Khan
5/5I
By T. Kardos
5/5good price, quick shipping and got what i ordered, 10/10
By N. Thattiot Kadumberi
5/5Original as described and came is brand new unopend packaging. Second item from seller. Good communication and tracking numbers provided as soon as shipment is... Read more
By J. Silat
5/5Great communication from start to finish, very friendly and professional. Item was exactly as described, in perfect condition, and delivered quickly. Really smo... Read more
By A. Gray
5/5Fantastic!!
By N. Thattiot Kadumberi
5/5I received the item(9950X3D) perfect condition with original condition as described. Seller has been helpful throughout and provided onbuy invoice on request..... Read more
By l. shi
5/5I placed an order for an iWatch S11 with the seller because the price was extremely impressive. Before receiving the goods, I kept wondering if the product was ... Read more
By M. Mozik
5/5Great seller, fast delivery, highly recommended
By J. Jaworska
5/5I bought a Nintendo Switch 2 console from this seller and honestly couldn’t be happier. I was a bit hesitant at first because the price seemed almost too good... Read more
By Y. Melnik
5/5Price was so great, that at first I was reluctant to purchase. But everything went well - new, factory sealed items and very fast delivery - many thanks!
All The Hidden Haul ✔ reviews
The seller was incredibly responsive and reassuring throughout, which really put me at ease. There was a slight delay, but they proactively upgraded the shipping at no extra cost, which I really appreciated.
Overall, such a positive experience – I’d definitely buy from the seller again.
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