ThePresentStore
About
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Rayknight Enterprises Limited
Address
Crossways house, Troston Road, Honington, Suffolk, IP311RD
Company Number
2098742
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from ThePresentStore
By B. Daniel
5/5The item was well packaged and in perfect condition when it arrived. The Delivery window was nice and small and we got it as promised.
By p. comerford
5/5Item was as described well packaged and fast delivery
By B. Pryor
5/5Arrived on time well packed. Lovely watch.
By J. Obrien
5/5Great service
By I. Evans
5/5The seller was brilliant, it arrived earlier than expected!
By R. Crowder
5/5Fantastic product, and delivery was quick too. Very happy
By M. Hutchins
5/5The product was packed well and i am impressed with the speedy delivery.
By A. Dodds
5/5Item as described . It arrived well packed in bubble rap and cardboard. Very quick delivery, actually less time than it specified at check out. Good communicati... Read more