Tobit
About
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
fuzhouqilikuajingwangluokejiyouxiangongsi
Address
612 AXIUM, 40 WINDMILL STREET, BIRMINGHAM, BIRMINGHAM, B1 1GB
Company Number
91350103MA32TDMM8L
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Tobit
By C. pontolillo
5/5Perfect, delivered on time and as described
By S. Round
5/5The product was well packaged, as described and arrived on time. Thanks!
By C. Ruoso
5/5Well protected and came in advance than expected. Overall a good service.
By N. Gulin
5/5Well packed and arrived fast
By V. Roque
5/5Very well packaged up and protected it all around it so it wouldn't get damaged.
By M. Lloyd
5/5Product as described and delivered on time
By A. Magrini
5/5Correct product arrived and very good quality but disappointed in shipping being very late
All Tobit reviews
Absolute waste of time and money. The item was never delivered. The seller marked the order as "dispatched" just for show, but provided no real updates. Now they are completely ignoring my messages and refusing to cooperate. Terrible customer service and dishonest behavior. Avoid this seller at all costs!