Terrible

On time package well

Excelent

Excellent service, they responded super fast, I'm very happy.

Wrong item send, was sent a non HD/4K Apple TV even though that was the ordered item
,
now been asked to send back to a US returns department, feels like a scam company, do not buy from this account terrible comms, kept referring to the item I purchased as an iPad in every message, can’t even read and respond correctly..

AVOID AT ALL COSTS

It’s about the AirPods I bought
they came without extra tips
they came without extra tips and one of them is already ruined.

Fantastic service

I am extremely disappointed with my experience using OnBuy.

I ordered a phone that was supposed to be delivered between 31st March 2026 and 2nd April 2026. It has now been over two weeks, and I have still not received my item.

What is even more frustrating is the complete lack of communication. I have not received any proper response or update regarding my order despite trying to contact support.

This level of service is unacceptable. Customers should not have to chase for basic information about an order they have already paid for.

If I do not receive my phone or a full refund immediately, I will be escalating this further and will not be using OnBuy again.

I strongly advise others to be cautious when ordering, as delays and lack of response seem to be a recurring issue.

Had to change the review as ive learnt i cant do anything with this. I bought it to educate myself and learned its locked from any updates .I would appreciate a return and refund please.

First time I bought from this seller but well done