Hozelock 4311 Pulsar Plus Tryksprøjte 7 liter 4311 0000

Been trying to return my hozelock 4311 bought few days ago on www.onbuy.com but couldn't sort return, very annoying as others are easy,the lance as dint in it so needs exchange as eventually it will snap,l had my other hozelock spray 40years so no they are quality,please contact me asap it's only way l could get through to you!.l can't send hozelock spray back as just received really bad news lve got 5months to live lung cancer (don't smoke) unlucky. I can't send this item back as don't have family around here ,don't want refund just exchange of the lance lve tried everything to contact the seller it dosent exist on this item on my orders,so hozelock please sort this out my gardens is a mess of weeds,l just need to get exchange as can't put everything back in box as no strength to pull it apart ,l thought youd just send new lance handle and ld give you damaged one to delivery man?lts stupid not been able to write a message to you under these circumstances, l need that extra help please HOZELOCK, my son was putting it together when l noticed it hes gone home now miles away and l ,haven't told them yet as at hospital Monday but waiting until school holidays start so dosent affect my grandsons exams or his prom,please contact me l want to tidy my garden after all the rain its weeds everywhere,please please help me ,lve done everything l can my other items had contact seller yours hasntand read lm suppose to send it to hozelock but lm to weak,lve got fluid on lungs and getting them drained as can't breathe properly, just help me it's only the Janice rest I'd ok,l have ALERT card if youd like to see it if l get worse its urgent ambulance to take to cancer hospital, l close this money, l need every penny lve got now. www.onbuy.com should help more by allowing people to message you ,.lm on my own until July when kids break up school.much appreciate some help quickly Wendy you have my address x