Featured reviews from Alpine Heights
By s. ball
5/5will order again
By C. Sinclair
5/5Cannot believe how quick these guys got the product to me. It was only 2 days fr... Read more
By n. bolt
5/5Very quick delivery and all as described.
About
At Alpine Heights, we specialise in bringing high-quality grocery and household essentials directly to your door. From everyday pantry staples to unique international brands, our carefully selected range offers trusted quality and great value. We pride ourselves on excellent customer service, fast delivery, and a commitment to making shopping simple and reliable. What sets us apart is our focus on exclusive and hard-to-find products alongside well-known favourites, giving our customers more choice in one place.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Alpine Heights Limited
Address
7 The Summit, Loughton, IG10 1SW, United Kingdom, GB
VAT Number
GB338307402
Company Number
11512301
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund